Delivery & Returns

Extended Christmas Returns Period

We’ve extended our usual time limit for returns. To help you over the festive season, any gift bought between 26 October 2024 and 22 December 2024 can be returned up until 23 January 2025 if it’s unwanted or unsuitable. All other terms and conditions apply.

Urgent Orders

If your delivery date is critical please choose one of the courier or express shipping options for guaranteed delivery dates.

Delivery

We dispatch most orders same day or next working day. Next working day delivery is available for most of the UK.

Costs range up from £5 for UK addresses depending on what you order and how soon you want it. Occasionally we offer Free Delivery to UK addresses and display it prominently on the website and at checkout. Economy or Free Delivery usually takes 3-5 working days.

To find delivery options and costs, simply add items to your basket then enter the delivery address.

All delivery methods are tracked.

We deliver to most countries not in a conflict zone.

Royal Mail Strikes

These appear to now be resolved and Royal Mail service is back to normal. Find the latest info. on Royal Mail strikes here.

Hassle Free Returns

Simple! If you've made/received an online order and don't like something, simply send it back together with the order details and with a very few exceptions, and as long as we can still sell it "as new", we will be delighted to give you a refund, exchange or store credit, whichever you prefer.

Some items are non-refundable and/or non-returnable. These limitations apply: -

Sale and Bargain section and promotion items e.g. Discounted, BOGOF or 3 for 2 promotions need to be returned within 10 days of dispatch date: after this they are non-refundable time, but you can still return them for a store credit or exchange for up to 28 days after dispatch to you;
Christmas Extended Returns: any gift bought between 26 October 2024 and 22 December 2024 can be returned up until 23 January 2025 if it’s unwanted or unsuitable.
Personalised, Made to Order, Special Order, Bespoke items are not returnable;
Mattress toppers and mattresses are non-returnable;
Items damaged, marked or soiled are not returnable;
Orders placed for our Swatch Service (where available) are not refundable.

By "as new" we mean: -

you haven’t used the product.
you’ve kept all original packaging and labels in good condition and the product can be resold at full price.

For all the information on Delivery and Returns Policies please see here.

Wool Week October 2019

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