FAQ
FAQs - Frequently Asked Questions
Q. How much are your shipping costs?
A. The shipping cost depends on the combined weight and the delivery address. As you go through the checkout, before you're at the payment page the postage costs will be confirmed.
Q. Do you do free delivery and free returns?
A. We may occasionally offer free delivery to UK Mainland delivery addresses for orders over a certain value. If free delivery is currently available this will be an option at the checkout and will be clearly visible on other pages of our web site. We do not offer free returns in order to keep our prices as low as possible. However, are are constantly reviewing this and if more customers want it, we will alter our policy.
Q. Your Atkinson blankets are so much cheaper than Harrods. Are they first quality?
A. Yes they are first quality blankets. The reason they are so competitively priced is because we are the biggest online distributor of the John Atkinson and get a good price from the manufacturers. Combined with this and economies of scale we can keep our prices low.
Q. How do I care for a pure wool christening shawl?
A. The pure wool christening shawl can be gently hand-washed. However it's important to use an approved wool detergent. Most detergents - even non-bio ones are not wool friendly so you need to use one with the Woolmark(tm) logo or alternatively we can supply one. you'll achieve the best result by allowing it to dry in a warm, airy place. It must NOT be tumble-dried. You can gently ease it back into shape before and during drying.
Q. I have a sexto black rug which is looking worse for wear, how can I revive it?
A. Have you throughly brushed it through? This can have an amazing effect on the overall condition of the hair of the rug. Regular brushing prevents the hairs from matting.
Q. Could you recommend an all-round Duvet?
A. The best duvet is Wool Company Combination Duvet - its does all seasons - very hot and very cold and everything in between.
Q. Do you deliver to Germany?
A. Yes we can deliver to Germany. Once you get to our checkout stage, our website will calculate the cost of delivery depending on your order.
Q. What is the difference between soft sheepskin and comforter?
A. The soft sheepskin has natural length hairs which give a softer feel. The baby lambskin comforter is shorn down to provide more support for the baby
Q. Would you use a sheet as you do for the mattress toppers?
A. We would advise using a sheet over the mattress topper to keep the sheepskin clean for longer. We all know what babies/kids are like!